Picking Emergency Contacts
Part of setting up your personal alarm and account with us will be picking emergency contacts. Emergency contacts are the people we will call if you press your personal alarm button.
Once you press your personal alarm button our care team in our alarm response centre will speak to you on your personal alarm and then arrange for one of your emergency contacts to come and assist you.
Who to choose as emergency contacts?
When it comes to it, who you pick is essential. Anyone can be chosen as one of your emergency contacts but there are some key points to keep in mind. The ideal choice for your emergency contacts should tick the following boxes;
It is best to ensure you have a selection of emergency contacts ranging from family & friends to neighbours or even a carer. If we can not reach your first nominated emergency contacts we would then continue to call through those you list.
If you can not make your mind up, want some advice or help then feel free to call our customer service team for assistance.
How many emergency contacts can I have?
We recommend you pick anywhere between two and six emergency contacts. Two is recommended as a minimum just in case your first contact is not available. Having extra emergency contacts on top of the initial two is an added bonus.
Should I allow them access to my home?
The short answer is yes, all your emergency contacts should have access to your home. Whether they hold a key or have access to a keysafe it is imperative they can reach you when you press your personal alarm. This is another reason you must always pick someone you can trust.
If you do not have a keysafe you should definitely give one serious consideration. Whether purchased from ourselves or not they can be life saving at the same time as being safe and secure. The most safe and secure keysafes are those with the Secured by Design accreditation from the UK police. This accreditation applies to two of our keysafes and shows the keysafe has undergone rigorous testing by the UK police. Any keysafe with this is deemed as safe and secure as a conventional front door.
What if nobody answers?
If our care team are unable to contact any of your emergency contacts when you press your personal alarm then we will take action, there is nothing to be concerned about. In the event we can not reach your emergency contacts then we will contact the local emergency services and inform your next of kin we have done so. No personal alarm call goes unanswered.
"Excellent and professional quick service, together with peace of mind for the future. Thank You!"
- Joan
How the System Works
Once the Lifeline Alarm and MyAmie Pendant have been set-up you will be covered by our 24/7 Care Team. The highly-trained team work 365 days a year to ensure you receive the best possible service.
If you have a fall or feel unwell then you just need to press the red help button on your pendant. Our Care Team will receive an alert call and will respond immediately. A member of the team will speak with you over the Lifeline Alarm base unit loudspeaker, before deciding the best form of action.
This will commonly involve them contacting your emergency contacts and, if needed, the emergency services. Emergency contacts usually consist of family members, close friends and neighbours. Your medical details will also be given to the paramedics so that they are in the best possible position to help once they arrive.
When customers receive their Lifeline Alarm, they will also receive the stylish MyAmie Pendant. This can be worn around the neck or wrist, with both attachments provided by Lifeline24. Other features include:
- The pendant is waterproof allowing it to be worn in the bath or shower as well as when doing the dishes.
- The pendant has an impressive range of up to 100 metres, ideal for use anywhere in the home and garden.
- A seven-year battery life means you don't need to worry about it running flat. A free replacement pendant will be sent out to you when it starts to run low.
Having a keysafe on your home can make a big difference in how quickly help can reach you and at Lifeline24 your safety is of the highest importance to us. This is why we recommend all Lifeline Vi Alarm users have a keysafe fitted.
- A keysafe provides access for emergency services when your nominated contact can not be reached or can not get there in time to let the emergency services in.
- A keysafe provides your emergency contacts with a way into your home if they do not hold a key or have left it at their own home.
- We offer a range of keysafes from basic keyboxes to high end keysafes with the UK Police Secured by Design accreditation. This means they are as hard to gain entry to as a conventional front door.
Monthly Plan
€12.49*
Per Month
*VAT Exempt Price
If you want to order an Lifeline alarm, you can do so via our website or by giving our friendly team a call. You can talk to a member of staff by calling toll free 1 800 937543.
If you order before 3pm your alarm will be dispatched the same day for super fast delivery free of charge!
The sales team are available 24/7 so feel free to call whenever is convenient for you.
Step 1
Order your Lifeline Alarm online or over the phone and receive quick, free delivery of your new alarm system.
Step 2
Plug your new Lifeline Alarm into a phone socket and a power supply, before pressing the red button to test the alarm.
Step 3
Our 24/7 Response Team will respond and assist you through the alarm's test process. Your details will also be checked.
Step 4
Once the test is complete, you will be monitored by our Response Team all day, every day. Simply press your pendant for help.
